Lead Product and Service Designer · Human-Centered AI · Enterprise SaaS
I connect customer insight, product strategy, and technology to design useful, trustworthy services. My work spans human-centered AI, enterprise SaaS, and public services.
Strategy with empathy.
Technology with purpose.
Transformation people can feel.
Selected work
Selected work in human-centered AI, enterprise SaaS, public services, and health tech.
01 / Featured case
Memmoriah · 2025–Present
I shaped the product vision and led the end-to-end AI experience across onboarding, conversations with Clara, collaborative storytelling, and publishing.
I designed an AI-assisted authoring workflow for compliant steering documents, with clear roles for expertise, accountability, review, and approval.
Human-centered AI · Enterprise workflows · AI governance
Explore the service ecosystem ↓I designed an AI insight agent that helps product and business owners act on customer feedback across Netigate and SAP workflows.
Experience strategy · Agentic AI · Service blueprint
IE6 · Economy and InnovationSmart City: A Reference in Innovation
At IPLANRIO, I contributed to Aspiration IE6 in Rio's Sustainable Development and Climate Action Plan. This citywide initiative involved more than 300 professionals from over 40 municipal and metropolitan bodies.
Smart cities · Public-service innovation · Cross-government collaboration
View the PDSThrough UX research, experiments, and onboarding improvements, I helped increase engagement by 82% and conversions by 76%.
CX strategy · Product partnership · Experimentation
Visit Kind AppCase detail / Enterprise AI
I mapped the service ecosystem for AI-assisted steering content, including creators, subject-matter experts, reviewers, assurance providers, and employees.
My contribution: product discovery, systems thinking, service design, and AI-assisted workflow design at Ericsson.
How I work
I connect research, customer journeys, operations, data, and organizational constraints to design the full service.
I transform uncertainty into shared language, testable concepts, and decisions teams can act on.
I design trustworthy human-AI interactions that support expertise and preserve human judgment.
I facilitate alignment and build capability so teams can own the change.
About Ahnis
I have more than 20 years of experience across technology, public services, health tech, and global enterprise transformation.
I combine systems thinking, design craft, and facilitation. I work best on products that operate as services, AI workflows that require trust and governance, and transformations that must support customer and business needs.
Master's thesis · Malmö University · 2024
How can Empathic AI support inclusion and enriched learning experiences that foster deeper connections between students and teachers?
This case study connects academic research with my practice in human-centered AI and experience design.
Read and download the thesisExperience
Service Design Manager · Human-Centered AI
Lead Product Designer and Product Strategist
Digital Strategist and CX Lead
Head of Digital Transformation · PDS 2050 contributor
View contribution ↑Education
Teaching and Learning in Higher Education
View thesis ↑Leading Agentic AI Transformation
Digital Transformation Strategist
Design Thinking Coach
Professional certifications
Speaking and recognition
SpeakerTEDx · Microsoft · Rio2C · Swedish Embassy
CommunityAI Collective · Rio de Janeiro Chapter Lead
RecognitionWomen that Build Awards · Tech Influencer Nominee
Mentoring · ADPList
I mentor designers and technology professionals in service design, human-centered AI, leadership, and career development.
View my ADPList mentor profileOpen to meaningful challenges
Based in Stockholm · Available for international collaboration